Category Archives: Management

Leadership, Motivational Management Training

Patrick Dixon is ranked one of world’s 20 most influential business thinkers alive today. I found this video on YouTube and it was brilliant!

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Change Management within Organisations

Hello on a beautiful sunny day!

I’m busy working on a big project with a focus of organisational change and culture management within companies and businesses, and I think that now really is the time when it is affecting us the most; the current economic climate a leading factor! Many companies are experiencing redundancies and cost cutting, and this will affect the people who stay behind. I found this great video on how to deal with this change and what to keep in mind when going through change. It’s brief, but does provoke some thoughts:

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A story to understand Marketing…

Hello readers…

Again I missed Monday 🙂 However, I got this story in my email and thought you would enjoy it… it’s thought-provoking and interesting.. enjoy! Chat tomorrow!

A Millionaire’s Secret
by Allen Says

Washington DC was nasty as could be. As I sat on the bench waiting for my bus to arrive I couldn’t wait to get back to the backwoods of Louisiana. I had almost sat in a pool of blood that was on the far end of the bench and I was ready to go. I truly hope people coming to visit our country don’t make DC one of their stops. Anyway, before my bus arrived I was approached by a nicely dressed elderly gentleman in need of directions. I told him I had no idea what he was looking for as I too was just passing through.
To this day I’m not sure why, but we started talking as if we had known each other for years. We talked about life, people and eventually the conversation turned to business. It was here that the gentlemen saw something in me, I suppose, that made him feel like sharing what he said was the greatest secret ever told. He said everyone had heard it but almost no one paid any attention to it, even though it was the one thing that could bestow a fortune upon any man or woman who used it.
My ears where definitely starting to perk up. Something about his tone told me this man knew from whereof he spoke. And I wanted to know what the secret was with a passion. He must have sensed my anxiousness because at that very moment he gave me a warning that was almost a scolding.
I’ll try to recount here as best I can the rest of our conversation…

Man: “Do not make the mistake of shrugging off what I am about to tell you because you have heard it before. No doubt you have heard it already from at least one person in your life. You may have even heard it many times. Do you have any aversion to religion Mr. Says?”
Me: “No I don’t. I don’t believe many preachers know what they are talking about or even what they are trying to teach, but I do know the Bible has a lot of great knowledge in it.”
Man: “Good. I would not want you to discount what I am about to tell you because it does come directly from the Bible. But its applications reach far beyond what most people can conceive of. It will take thought, intense pondering on your part, to begin to get some inkling of its power.”
“This simple secret, when applied to business, will draw money to you as easily as water runs down a mountain. Even a fool can apply it and prosper. When applied to relationships, it will create more friends than you can handle” (laughing heartily)
Me: “What is it, I’m dying to know now?”
Man: “Patience Mr. Says, Patience. I will not give it to you as it has always been repeated by fools who have no respect or knowledge of what it even means. No. I will give it to you another way.”
“What type of business are you interested in?”
Me: “Well, I’m dabbling in Mail Order right now. I would like to place ads and sell books.”
Man: “Fine. Fine. Mail Order it is. Let me tell you how to create a fortune in this Mail Order. All you have to do is create the product you want to buy”
Me: “I don’t understand”
Man: “You will”
“You see, you are your market. Whatever you want, there are millions of other people wanting the same thing. That elusive product you are looking for is the product millions of others are also looking for right now.”
“All you have to do is create the product you want to buy, the product you yourself have been looking for. Once you have this product, what would you want the sales message to say so that you know this is the product you have been looking for?”
“If someone else where selling this product, what would you want the ad to say, what would get you to buy this product?. When you have that answer, that is the ad you want to create.”
Me: “I see” (hesitantly)
Man: “See the business across the street here? Pizza. I could triple the business that place does inside of 10 minutes. That’s what I do by the way” (smiling)”All I would do is walk into the business as a customer. I would sit there and imagine all the things that could be done to me that would make me a loyal customer to that business for life. What could they do for me that would make me feel this way?”
“Once I had the answers to that question, I would implement them across the board. Every customer would be treated the way I had imagined. And without any doubt what so ever that business would triple the profits it now makes.”
Me: “I think I know…”
Man: “Wait, you don’t really know anything yet. That’s the problem with people. They brush something off because of where it came from or because they heard it many times. Leave that for fools. You won’t “know it” until you have deeply pondered it and put it to use.”
Me: “Ok”
Man: “What I am telling you has power undreamed of. The simple words used to describe it cannot contain it. Does not do justice to it, and has been prostituted by blabber mouths who let wisdom fall off their lips with not even a single brain cell grasping what they are rambling about.”
“What I am telling you is Law, not man’s Law, but the very Law’s of nature herself. It’s the way things work and those who truly understand it rise to the top in every field known to man.”
“What people don’t understand is that it applies to everything. This secret can be applied with virtually every step you take, everything you do, every word you speak and everyone concerned profits by it.”
“If you are a writer, write like you would like to be written to”
“If you are a salesman, sell like you would like to be sold to”
“If you are a speaker, speak like you would like to be spoken to”
“If you want more love, then love like you would like to be loved”
“If you want more friends, be the friend you would like to see”
“When you infuse everything you do with this secret it takes on a magical power. Businesses dominate the market, books become best sellers, leaders attract huge and loyal followings.”
“How would you like it?”
“How would you respond to it?”
“How would it make you feel?”
“Those are great questions to think about every time you do or create something. You will get into the hearts and minds of everyone who comes under your influence if you will first think how you would have it done to you.”
“I’m certain you already know the quote from the Bible I’m referring to. But don’t repeat it, just ponder it and pratice it.”
Me: “I do. But I’ve never thought of how it could actually apply to everything in life. I too was one of those fools who passed it over without so much as a second thought. I really want to thank you for sharing this with me.”
Man: “It’s been a real pleasure talking with you Mr. Says, have a safe journey home.”———– And with that, he was gone. The funny thing was, as I was riding home on the bus I realized I never got his name, nor do I remember ever giving him mine. Maybe he saw my luggage tag. I’m not sure. It really doesn’t matter. What does matter is that I’ve profited from that advice for the last 15 years. I’m not even really any good at it either and I’ve still pulled in huge amounts of money. Especially from the Internet. This is one place this knowledge can really shine. People have always asked me my secret. How come the Warriors is still here, with the same products, with all this competition, after all these years?
This one simple secret is the answer. I always ask myself how would I like to be treated by this company? What would I like to see?
What would I like to get?
How would I like to be dealt with?
Those simple questions are all you have to answer. When you do get the answers, put them into action and watch what happens.
Create The Site You’ve Been Looking For
Write Like You Would Like To Be Written To
Sell Like You Would Like To Be Sold To
Talk Like You Would Like To Be Talked To
Deal Like You Would Like To Be Dealt With
Create For Others What You Would Like Created For You
Excite Others The Way You Would Like To Be Excited

Time to start is now!

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Oops! How did I miss Wednesday? :)

Wednesdays are Video Days… but I completely missed yesterday! How did I do that? 🙂

How to make things happen – change management, motivating people, leadership styles – motivational speech by Patrick Dixon…

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Manager or Leader… or both?

Leadership is defined as the ability to motivate a group of people toward a common goal. Many of the images or people associated with great leadership have their roots in conflict. It is the stuff of generals who outwit their opponents, politicians who convince and channel groups into action, and people who take control of a crisis. We are directed to special individuals like Gandhi or Joan of Arc or Napoleon. The stories around such people seem to show that there are moments of crisis or decision where the actions of one person are pivotal. They have a vision of what can, and should be, done and can communicate this to others.

Sounds like a manager right? No! You will find many books, articles and information on why being a manager does not necessarily set you up to be a great leader. The 2 are a completely different set of skills, however, they can be used together effectively. Here is how..

Good leaders are made not born. If you have the desire and willpower, you can become an effective leader. Good leaders develop through a never ending process of self-study, education, training, and experience. As a manager who would like to become a better leader to inspire your employees into higher levels of teamwork, there are certain things you must be, know, and, do. These do not come naturally, but are acquired through continual work and study. Good leaders are continually working and studying to improve their leadership skills; they are NOT resting on their laurels.

Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. Leaders carry out this process by applying their leadership attributes, such as beliefs, values, ethics, character, knowledge, and skills. Although your position as a manager, supervisor, etc. gives you the authority to accomplish certain tasks and objectives in the organization, this power does not make you a leader, it simply makes you the boss. Leadership differs in that it makes the followers want to achieve high goals, rather than simply telling people what to do.

Bass’ theory of leadership states that there are three basic ways to explain how people become leaders. The first two explain the leadership development for a small number of people. These theories are:

  • Some personality traits may lead people naturally into leadership roles. This is the Trait Theory.
  • A crisis or important event may cause a person to rise to the occasion, which brings out extraordinary leadership qualities in an ordinary person. This is the Great Events Theory.
  • People can choose to become leaders. People can learn leadership skills. This is the Transformational Leadership Theory. It is the most widely accepted theory today.

What are the skills of a great leader?

According to a study by the Hay Group, a global management consultancy, there are 75 key components of employee satisfaction (Lamb, McKee, 2004). They found that:

  • Trust and confidence in top leadership was the single most reliable predictor of employee satisfaction in an organization.
  • Effective communication by leadership in three critical areas was the key to winning organizational trust and confidence:
    1. Helping employees understand the company’s overall business strategy.
    2. Helping employees understand how they contribute to achieving key business objectives.
    3. Sharing information with employees on both how the company is doing and how an employee’s own division is doing – relative to strategic business objectives.

So in a nutshell — you must be trustworthy and you have to be able to communicate a vision of where the organization needs to go.

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The Growing Your Own Business Show

Hello readers,

My post today will be for those of you who couldn’t get to the show and also for you if you are building a business. I sat in on some great informational seminars and hope that I can do them justice when I share the notes with you! If you read through what I’ve written and it doesn’t make sense, email me cemanthe@thesmallbusinessangel.com or feel free to phone me +44 (0)7886 593 076 and I can explain further. I also met with a few business owners/companies that I would like to introduce you to and perhaps you can make use of their services, see below the notes section for these…

Notes

What it takes to be a successful Entrepreneur – Oliver Tress, founder Oliver Bonas

Plan – be extraordinary, be clear, be scaleable
SWOT – of your business idea, of your market, of yourself
Implementation – an action plan with: desired outcomes, resources and deadlines
Be organised, be dispensible and be flexible

As the owner of your company set the tone for your employees and the company culture, see the bigger picture and communicate!

Maintaining and growing cash flow, sales and profiltability – Geoff Matthews, MD Matthews Business Associates

Expenses – raw materials, finished goods, transport, facilites, debtors, wages, interest, rent and rates, assets

Financing a business – 
New business: equity, loans, asset finance, overdraft, factoring 
Established: sales, invoices, cash

Profit does not equal cash!!! a business needs both to sustain

Challenges:
– running out of cash: chase what you’re owed, dont pay til you need to, speak to the HRMC
– running out of customers: look after your current clients, know what makes you different, who is your target market, think about your pricing strategy, pricing policy, payment terms and loyalty.

How is or will your business be doing financially… in 3 months, 6 months, 1 year, 3-5 years from now? Plan, forecast and review!

Geoff was kind enough to send his powerpoint presentation to me, and if you’d like a copy, let me know.

Leveraging social networking sites to generate business – Mike Segall, MD The Business Resources Group

We were brought up to not talk to strangers.. but that’s what networking is and why we could be afraid of it!
47% of your business is gained through networking, 43% through cold calling

People do business with those they know, like, trust and respect

How to network effectively?
1. who is buying your product or service
2. where do they network
3. investigate before time who will be there and set a meeting in advance
4. phone the organiser and get recommended contacts or meetings

When going to a networking event:
– set your intention
– follow through your intention
– follow up

know what your networking strategy is

see social networking sites as a marketing database

your profile: professional photo, what you do, case study, visibility and credibility, blog to demonstrate your knowledge/expertise
benefits of social networks: credibility and visibility, your knowledge and expertise, market, promote and sell, a marketing database, market reserach polls, low cost route to your market

Funding your business growth – Emmett Kilduff, CEO Cmypitch.com

When approaching potential investors, you should:
– know your usp
– be in a high growth market
– be planning
– have traction
– have an exit strategy
– have a strong team
– be passionate

Marketing on a shoestring – Carl Pihl, Founder Drinkyz
Adapt, be flexible, innovate, have persistence/perseverence

Strategy
– marketing is: the story you tell yourself, your clients and what they tell to others.. how people translate that story is how it works for them
– social proof: an idea people talk about and want to be a part of, viral marketing, social compliance
– to much choice is bad: keep it simple! one main product that pulls the market
– target your clients needs: what do they want? listen to what they want and provide the solution
– create an experience for your clients

That’s all I could get! If you have any questions or want to chat about what I’ve written, contact me!

Recommended providers

Commercial Cleaning and Property Maintenance
Terry MacDonald, Director: www.londonandessex.com
info@londonandessex.com

I met with Terry while sitting waiting for one of the seminars and would highly recommend him and his company

Other businesses I found at the show that might interest you:

http://www.matthewsba.co.uk/ – accountants and business help

http://www.5mins.co.uk – online business directory

http://www.cre8broadband.tv – video and dvd production

http://www.mskglobal.com – support services

http://www.cmypitch.com – online services for businesses

See you on Wednesday!

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How to avoid some of the common mistakes – Ron Finkelstein

I really enjoyed this one, Ron Finklestein discusses  how to create a profitable business and how to avoid some of the common mistakes:

Friday: using Ning to create your own social network…

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